Escalation of Reported calls (RRTT)

Escalate Account related queriesEscalate Electricity related queriesEscalate Water related queriesEscalate Refuse & Waste related queriesEscalate Other queries

HOW DOES IT WORK?

The RRTT (Rapid Response Task Team) Office works very closely with the NMBM Service Delivery Call Centers and only deals with the escalation of queries already logged onto the complaints system, i.e. with specific reference numbers.

STEPS TO FOLLOW:

Log a call and obtain a reference number with one of the appropriate service delivery departments below:

CONTACT NUMBER

RELATED TO

0800 20 5050

Water, sanitation and / or general complaints

041 506 5595

Electricity complaints, including blocked electricity cards etc.

041 506 2018

Refuse collection complaints

041 586 1555

Fire, Traffic Metro Police, Security Services or By-law violation complains

Should your query take more than 3 days (72 hours) to be resolved, the RRTT can be contacted:

Mondays to Fridays: 8am to 4.30pm daily (office hours)
041 505 4439

Email

24/7 (after hours, emergency calls ONLY if already received a reference number from NMBM Service Delivery Call Centers)
082 520 1256


The Rapid Response Task Team (RRTT) is an "Apolitical” purely service delivery related structure, located at the Mayoral Office. It was established in 2010 due to the ongoing service delivery protest actions within the Metro. Mostly these protests were due to the backlog of unattended service delivery related complaints. The coordinator is Mr Zonile Ndoni.

Aims and Objectives:

·To involve all relevant Departments inside and outside the Municipality, as well as all three spheres of Government, in finding lasting solutions to all service delivery related complaints.

·To try and find "quick fixes” to all service delivery related complaints received from the Political Leadership, Ward Councillors, Community structures, Public Protector Office and the Presidential Hotline.

·To try to minimize and stop all service delivery related protest actions in our Metro caused by delayed responses or "poor service delivery”, by immediate assessment of the complaints (Joint Task Team site visits) and intervention strategies.

·To ensure that there is continued or consistent interaction between the Task Team, Political Leadership and all the Wards, including community leadership, so that there is common understanding and approach of addressing the service delivery related complaints.

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