Customer Care Centers - Accounts & Billing

Replies sent from Monday to Friday, 8:00-16:30

An automated response will be sent from the Budget and Treasury Directorate’s Customer Care Section to confirm that your e-mail/query has been received and is receiving the necessary attention.

We will attempt to reply to your query within 10 working days.

For tracking purposes you will receive a written confirmation within 10 working days, informing you of the status of the query.

Kindly note that the Customer Care Section of the Budget and Treasury Directorate only attends to municipal account-related queries, but all non-account-related queries will however be forwarded to the relevant Service Directorate for attention. This could potentially result in feedback being delayed.


Click to report Account related queries

ACCOUNT RELATED QUERIES

Click to report Electricity related queries

ELECTRICITY RELATED QUERIES

Click to report Water related query

WATER RELATED QUERIES

Monday to Friday 8:00 - 16:30

Tel: 041 506 5555
Fax: 041 506 1304
Email to:
customercare@mandelametro.gov.za

Register for the online IVR Account Application

IVR Account Application queries:
Email to:
ivrhelp@mandelametro.gov.za

PHONE SERVICES OFFERED:
Monday to Friday 08:00 – 15:30

Pre-paid electricity purchases:
Tel: 041 506 5524

Voluntary meter readings:
Tel: 041 506 5528
(audit in May & November)

Balance enquiries:
Tel: 041 506 5533

Copy of latest statements:
Tel: 041 506 5537

Change of postal address:
Tel: 041 506 5520

Reporting of alleged theft, fraudulent activity or damage to municipal property:
Tel: 041 506 5522

Monday to Friday 8:00 - 16:30
Tel: 041 506 5595

Unblocking / Re-connection of Meters:
Tel: 041 506 5555 or
Fax your receipt to: 041 506 1442 or
Email to:
reconnections@mandelametro.gov.za

AFTER HOURS UNBLOCKING /RE-CONNECTIONS:
Mondays to Fridays 16:00 - 20:00

Tel: 041 506 1700 or
Fax receipt to: 041 506 1442

Saturdays 08:00 - 18:00
Tel: 041 506 1700 or
Fax receipt to: 041 506 1442

Sundays 08:00 - 18:00
Fax receipt to 086 480 7458

24/7 Toll Free
Tel: 0800 20 50 50

Email to:
waterleaks@mandelametro.gov.za


CUSTOMER CARE CENTRE SERVICES OFFERED
Mfanasekhaya Gqobose Building
Goven Mbeki Avenue, Central
  • Assistance to the Poor (ATTP) application & queries - see more
  • Arrangements to repay arrears in terms of Debt Collection policy
  • IVR (automated telephone system) registration - see more
  • Water Rebate application
  • Estate Late project – Free transfer of property for surviving ATTP beneficiaries
  • Rates rebate applications:
    • Sporting body rates rebate application
    • Public benefit organisation rebate/Non profitable organisation
    • Agricultural rates
    • Pensioners/Disability
  • Property valuation certificate
  • Copies of municipal statements
  • Address changes
  • Account balance enquiries
  • Debt relief applications & queries
  • Application for consumption (water &/or electricity)
  • Refund application when overpaid on account
  • Any municipal account related query
  • Disconnection/ re-connection of water/electricity supply
KwaNobuhle Office
Ponana Tini Road (next to the Fire Station)
Uitenhage Office
Town Hall Building, Uitenhage
Walmer Office
Heugh Road, Sixth Avenue (opposite the Checkers Shopping Mall)
Cleary Park Office
Cleary Park Shopping Center
Despatch Office
Main Road, Despatch
Korsten Office
Ablett Road (opposite the Livingstone Hospital)
Kwa-Magxaki Office
Ralo Street (off Uitenhage Road)
New Brighton Office
Ntshekisa Road, New Brighton
Motherwell Office *
Office Hours 08:00 - 16:00 (No receipting facilities)Thusong Center, Motherwell
Zwide Office *
Office Hours 08:00 - 16:00 (No receipting facilities)
Johnson Road (next to the Zwide Clinic)

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